Support

F5 Networks and Acopia Networks have completed their integration of all support tools, applications, content and infrastructure for all Acopia products. This means that all of the worldwide F5 Networks Support Centers (NSCs) are now fully online and available to receive support calls for ARX Data Solutions products. Online portals have been consolidated and all service maintenance contracts have been transitioned and aligned to equivalent F5-branded service offerings.

View these transition resources:

• New Customer Support phone numbers - access new and expanded worldwide access numbers
• Register now to access your new Customer Support Portal - Log request for assistance online
• Information required for opening an ARX support case - Prepare for faster resolution
• View the Ask F5 Knowledge Base Tutorial - Learn how to search effectively for solutions to comon ARX product issues
• Access all F5 Customer Support Guidelines & Policies - View all current policies
• Finding the serial number for your ARX - Locate required information for support assistance

NOTE: As of March 1, 2008, all new cases submitted online must be logged through the F5 Customer Support Portal. For customer support cases logged prior to January 22, 2008, the Acopia Networks Support Portal will be available until  April 1, 2008 for archival purposes only. After April 1, 2008, the older Acopia Networks Support Portal will be retired.